Key Responsibilities
- Utilize your experience in customer-facing roles to effectively address customer inquiries, resolve complaints, and provide personalized support to enhance the overall customer experience.
- Collaborate closely with cross-functional teams, including sales and marketing, to align customer engagement strategies with organizational objectives and sales targets.
- Maintain accurate records of customer interactions, feedback, and sales data using CRM (customer relationship management) software to track performance metrics and identify areas for improvement.
- Demonstrate a deep understanding of brand identity, values, and product offerings to effectively communicate with customers and reinforce brand loyalty.
- Proactively identify opportunities to optimize customer engagement processes, streamline workflows, and enhance service delivery to meet or exceed customer expectations.
- Stay abreast of industry trends, competitor activities, and emerging technologies to continually innovate and enhance the customer experience.
About Company: Perfora is a unique and innovative digital-first brand that is disrupting the oral care category. Launched in August 2021, the brand has grown 25 times in scale over the last 12 months. Perfora is building holistic oral care solutions to elevate everyday oral care for Indian consumers.
