Customer Experience Associate - B2B

About Even Healthcare:

Even Healthcare is revolutionizing the healthcare industry by providing comprehensive and

affordable healthcare solutions. We are on a mission to create a seamless healthcare

experience for individuals and families by building a strong network of healthcare providers.

Role Overview:

We're seeking a proactive and empathetic Customer Success Associate who will serve as

the trusted point of contact for our customers across multiple channels including chat,

phone, and email. You'll play a vital role in ensuring that every customer inquiry is handled

efficiently and with care, transforming challenges into positive experiences. Beyond simply

resolving issues, you'll guide users toward the best solutions, helping them get the most out

of our products and services.

Key Responsibilities:

● Act as the first point of contact for corporate clients and HR stakeholders for inquiries via live chat, phone calls, and email tickets.

● Provide prompt, professional, and effective support to corporate partners and their employees, resolving issues with empathy and efficiency.

● Collaborate with sales, product, operations, and medical teams to escalate or resolve more complex cases.

● Support the onboarding and ongoing engagement of corporate accounts, ensuring a smooth customer experience.

● Identify recurring client challenges and suggest process or product improvements to enhance the overall service experience.

● Maintain accurate records of client interactions and follow-ups in our ticketing and internal system logs.

● Contribute to a positive team environment by sharing insights, feedback, and best practices.

Requirements:

● A minimum of 0-1 years of experience in customer experience, client servicing, corporate support, or a related client facing role with proven skills toward client satisfaction.

● Exceptional communication skills: both written and verbal, with the ability to interact professionally with corporate stakeholders.

● Strong problem solving abilities and a customer first mindset.

● Experience handling multiple conversations and tasks in a fast-paced environment.

● Familiarity with CRM tools like Zoho and Freshworks and other customer support platforms with basic understanding of the insurance and medical industry in India is a plus.

● A collaborative attitude and eagerness to learn and grow with the team.