Customer Experience Architect

Your Role

• Build and nurture relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology.
• Serve as a trusted post-sales advisor, overseeing all customer needs from deployment to long-term operation.
• Collaborate with internal teams and customer architects to align technical solutions with business goals.
• Create and document tailored Customer Success Plans, regularly reviewing progress and satisfaction metrics.
• Facilitate technical onboarding for new customers, ensuring alignment with their desired outcomes.
• Collect customer feedback to influence product development and service enhancements.
• Achieve Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment.
• Drive product adoption and expansion by providing actionable insights on technology usage and best practices.

What You Will Bring

• 10-12 years of experience in customer-facing technical roles with a focus on building credibility with mid-senior level audiences.
• Strong technical knowledge in data center technology and virtualization, especially hybrid multicloud solutions.
• Familiarity with architectural frameworks such as ITIL and TOGAF.
• Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise.
• Excellent communication and relationship-building skills to advocate for customer needs.
• Ability to create and document tailored Customer Success Plans that align with business goals.
• Proven problem-solving skills and a customer-centric mindset that drives positive outcomes.
• Strong collaboration skills to work effectively with internal teams and customer architecture teams.