Customer Experience Analyst

Telus International

Noida

3-6 Years

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Posted 9 hours ago
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Job Description

Job Responsibilities:

Problem Solving & Continuous Improvement
Identify areas for improvement in the customer experience and develop action plans to address them.
Work collaboratively with cross-functional teams to implement customer-focused solutions and improvements.
Monitor and evaluate the effectiveness of implemented changes and continuously seek opportunities for further enhancements.

Stakeholder Management:

Collaborate with internal stakeholders customer service teams, to ensure a unified approach to customer experience.
Communicate complex analytical findings and insights to non-technical stakeholders in a clear and actionable manner.

More Info

Job Type:

Permanent Job

Industry:

BPO

Role:

Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Telus International

TELUS Digital is a division of TELUS that specializes in driving digital transformation and innovation. Focused on delivering cutting-edge digital solutions, it provides services in software development, user experience design, mobile applications, and digital strategy. By combining technology and design, TELUS Digital helps businesses enhance their digital presence and optimize customer experiences across platforms, making them a leader in the evolving digital landscape. Their work spans industries, from telecommunications to healthcare, helping organizations navigate the challenges and opportunities of the digital world.

Job ID: 113882333

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