Job Overview
We are looking for enthusiastic and customer-focused Customer Experience Advisors to join our Operations team handling an International Voice Process.
The ideal candidate should have strong communication skills, a customer-first approach, and the ability to handle customer queries professionally and empathetically. Both Freshers and candidates with relevant BPO/Operations experience are welcome to apply.
Job Title: Customer Experience Advisor
Location: Hyderabad, Telangana
Department: Operations International Voice Process
Reporting To: Team Leader
Experience: Freshers & Experienced Candidates
Employment Type: Full-Time
Key Responsibilities
- Handle customer queries and concerns over calls as per defined processes.
- Deliver a consistent, professional, and high-quality customer experience.
- Understand customer requirements and provide accurate and timely resolutions.
- Resolve customer concerns efficiently and escalate complex issues to the appropriate team when required.
- Follow defined SOPs, processes, and quality standards.
- Accurately capture and maintain customer information and interaction details.
- Ensure proper documentation of customer interactions and resolutions.
- Meet defined productivity, quality, and customer satisfaction targets.
- Adhere to assigned schedules, attendance, and process requirements.
Required Skills & Qualifications
- Undergraduate or Graduate in any discipline.
- Freshers are welcome to apply.
- Candidates with 6+ months of relevant experience in BPO/Operations/Customer Service are preferred for experienced positions.
- Excellent verbal and written communication skills.
- Strong customer-handling and interpersonal skills.
- Ability to listen actively, understand customer concerns, and provide appropriate solutions.
- Good problem-solving and decision-making abilities.
- Ability to accurately capture customer details and maintain documentation.
- Comfortable working in a fast-paced, target-driven environment.
- Candidates should have no pending academic backlogs.
Who Can Apply
- Freshers: Candidates with good communication skills and a strong customer-service orientation.
- Experienced: Candidates with 6+ months of relevant BPO, customer service, voice process, or operations experience.
Shift Requirement
- Willingness to work in night shifts, including graveyard shifts, and rotational shifts is mandatory.
- Flexibility to work as per business and process requirements.
Eligibility
- Strong customer handling and communication skills.
- Flexibility to work in a 24x7 support environment.
- Freshers and experienced candidates with relevant customer support skills are welcome to apply.
If you are interested, you can directly be walk-in to the office to the Below location between 10:00 AM to 5:00 PM: -
Job Location
VXI Global Solutions India Pvt. Ltd. Recruitment Hub, Ground Floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall Road, Madhapur, Hyderabad 500018.
