Company Description
The Leather Laundry (TLL), established in 2015 by Mallika Sharma, is a brand dedicated to promoting sustainable luxury through expert care and restoration of leather goods. With a skilled team and a track record of satisfied clients, TLL offers a range of services, including handbag and shoe restoration, luxury leather jacket care, and premium sofa cleaning. Known for its commitment to quality, TLL also provides a convenient door pick-up and drop-off service across Pan India, ensuring seamless solutions for its customers. By prolonging the life of cherished leather items, TLL encourages responsible consumption and timeless enjoyment of luxury possessions.
Role Description
This is a full-time, on-site role for a Customer Executive based in New Delhi. The Customer Executive will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction. This role will involve providing high-quality customer support and service, addressing client needs, coordinating with internal teams to ensure timely service delivery, and maintaining detailed records of customer interactions. The position requires excellent problem-solving abilities and a strong focus on delivering exceptional customer experiences.
Qualifications
- Strong Customer Service and Customer Support skills to address client needs effectively
- Proven ability to achieve high levels of Customer Satisfaction
- Excellent Communication skills, both verbal and written, to interact professionally with clients
- Sound Analytical Skills for problem-solving and process improvements
- Ability to handle multiple tasks and manage time efficiently
- A proactive and solution-oriented approach to addressing customer concerns
- Experience in the luxury, retail, or service industry is a plus
- Proficiency in using customer relationship management (CRM) software is preferred
- Bachelor's degree or equivalent in a relevant field is advantageous
- Salary = 20-25k
