Key Responsibilities
- Handle inbound and outbound calls from international customers.
- Address customer inquiries, complaints, and support issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Ensure customer satisfaction by providing effective solutions.
- Meet performance targets and adhere to quality standards.
Requirements:
- 2 months to 2 years of experience in a BPO or customer service role.
- Excellent verbal communication skills in English.
- Ability to work in a fast-paced environment and multitask effectively.
- Willingness to work in the 1 PM to 10 PM shift.
- Positive attitude and customer-first approach.
What We Offer:Permanent employment with growth opportunities.
- Supportive and collaborative work environment.
- Training and development programs to enhance your skills.
- Skills: collaborative work,problem-solving,customer satisfaction,communication skills,excellent communication skills,record-keeping,customer service,multitasking,bpo,international voice process,voice process
- Mandatory Key Skills - voice process,customer service,customer support,technical support,tele calling,inbound Calling,International Voice Process.
