Customer Excellence Executive (Rotational shifts, contractual role)

1-3 Years

Not Disclosed

Job Description

Roles & Responsibilities

Own customer issues from first contact to final resolution across chat, phone, and email.

Investigate problems thoroughly and identify the root cause - not just the visible issue.

Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.

Surface recurring issues and help improve products, processes, and operations.

Contractual role of 11 months

Rotational shifts and offs

Work across chat, phone, and email

Startup environment (Series A)

Requirements

Ideal Candidate

Strong Customer Excellence Profile with end-to-end ownership of customer issues to full resolution
Mandatory (Experience 1): Must have at least 1+ years of experience handling customer issues from first contact to final resolution across chat, phone and email, owning the problem until genuinely solved
Mandatory (Skill 1): Must have collaborated cross-functionally (store/ops teams, tech, leadership) to resolve customer concerns, and surfaced recurring issues for process improvement
Mandatory (Skill 3): Must be comfortable using technology and learning new tools
Mandatory (Language): Must be fluent in English, Hindi fluency would be a plus
Mandatory (Note): This is a 11 months contractual role with rotational shifts and offs. Mid-night shifts will have cab service provided
Preferred (Experience): Experience handling high-pressure situations
Preferred (Domain): Candidates with exposure to healthtech/pharmatech/wellness domain highly preferred

Experience: 1–2 years · Work from office · 6 days a week · Notice period less than 15 days

Benefits

For midnight shifts, cab facility would be available