Customer Engagement Specialist

We are seeking a Customer Engagement Specialist to join our team. The ideal candidate will be responsible for enhancing customer satisfaction by providing timely and effective support, addressing inquiries, and fostering positive relationships with our clients.

Responsibilities

• Engage with customers through various channels to enhance their experience with our products/services.
• Respond to customer inquiries and provide accurate information in a timely manner.
• Collect feedback from customers to identify areas for improvement.
• Collaborate with other teams to resolve customer issues and improve service delivery.
• Maintain records of customer interactions and transactions.

Skills and Qualifications

• Strong communication skills, both written and verbal.
• Proficiency in customer relationship management (CRM) software.
• Ability to analyze customer feedback and data.
• Excellent problem-solving skills.
• Basic understanding of customer engagement strategies.

What We Offer:

• Competitive salary and incentives.
• Career growth and development opportunities.
• Professional and supportive work environment.
• Performance-based rewards and recognition.

Location: MUMBAI ONLY

Experience: Freshers & Experienced Candidates Welcome

Shift: Rotational / Night Shifts Available

Apply now and start your journey in a dynamic international customer support environment!

Contact- Shreya 9987502996/[Confidential Information]