Customer Engagement & Outreach Intern

Location: Bengaluru

Work Mode: 5 days WFO + 1 day WFH

Stipend: 25,000–30,000/month

Reporting to: Customer Success Manager

We're looking for a proactive and empathetic Customer Success Intern who will work closely with me and assist with day-to-day customer success operations.

Key responsibilities:

• Call and follow up with customers for activation, onboarding and engagement
• Handle customer outreach through WhatsApp, calls and email
• Assist customers with device setup and basic troubleshooting
• Track customer issues, follow-ups, refunds/replacements and escalations
• Coordinate with technical, logistics and operations teams
• Maintain customer interaction records in CRM/Google Sheets
• Support re-engagement campaigns, feedback collection and review outreach
• Help create and share personalised Wippi plans based on the child's age and interests

Requirements:

• Graduate in any discipline
• Strong verbal and written communication skills
• Empathetic and customer-focused
• Comfortable making customer calls
• Good follow-up and coordination skills
• Basic knowledge of Google Sheets/Excel
• Organised and able to manage multiple customer cases
• Willing to learn and work in a fast-paced startup environment
• Prior Customer Success, Support, Operations or Inside Sales experience is a plus, but freshers can apply.