Customer Engagement Manager

Job Title: Customer Engagement Manager / Customer Experience Manager / Customer Success Manager

Experience: 5-8 Years 

Education: B.Sc. Agriculture / Any relevant degree

Role Overview

We are looking for a dynamic professional to manage post-sales relationships with co-farmers(Clients) and ensure a seamless customer experience. This role focuses on farmer engagement, relationship management, feedback handling, and driving long-term customer satisfaction and retention.

Key Responsibilities

• Build and maintain strong relationships with co-farmers through regular communication, follow-ups, and field interactions
• Act as the primary point of contact for post-sales support and customer relationship management
• Conduct regular farm visits to engage with farmers, understand concerns, and gather actionable feedback
• Coordinate with internal teams to ensure timely resolution of farmer queries and service requests
• Track customer interactions, feedback, and maintain engagement MIS reports
• Share regular updates on farm activities, progress, and initiatives with co-farmers
• Drive customer satisfaction, retention, and long-term engagement within the co-farmer community
• Identify opportunities to enhance customer experience and improve service delivery

Requirements

• Experience in customer engagement, farmer relations, customer success, or relationship management roles
• Strong understanding of farmland management, farming practices, and farmer expectations
• Excellent communication, relationship-building, and stakeholder management skills
• Proactive approach with strong follow-up and problem-solving ability
• Ability to manage multiple stakeholders and handle customer queries effectively
• Willingness to travel frequently for farm visits and on-ground engagement