Customer Engagement Manager

Your role and responsibilities:

In this role you will be responsible for working closely with division teams & INOPC(India Operations Center) teams to effectively demonstrate INOPC capabilities to global stakeholders & customers & increase value creation for INOPC. You will also be playing a crucial role in identifying, developing partnerships with ecosystem partners (Startups, Technology, Consultants, Universities) in India & AMEA region & leverage their capabilities to add value to divisions.

The work model for the role is: Hybrid #LI-Hybrid

This role is contributing to the India Operations Center business in Automation Business Area based out in Bangalore.

You will be mainly accountable for:

• Managing Customers (internal & external), driving strategic actions with them and their with respective teams and creating marketing material and Demos along with the Technical and communication teams

• Engaging with Global Account Managers, Product Managers, Sales Managers in divisions as required, and support to showcase ABB product & service capabilities including INOPC capabilities through experience center demos & internal sales materials as needed along with supporting in lead generation through the process & follow through till opportunity stage

• Ensuring follow up action in taken to covert intentions and plans into clearly executable action plan

• Supporting Communication team to develop internal & external branding contents, INOPC experience lists, Competency summary etc.

• Scanning, Identifying, Developing partnerships with ecosystem partners (Startups, Technology, Consultants, Universities) in India & AMEA region for identified strategic areas / priorities for divisions along with developing INOPC managers with market & customer engagement skills through training, workshops etc.

Qualifications for the role:

• Degree in engineering / management discipline.

• 20 years of Marketing & Sales experience across customer journey with good experience in technology or domain

• Deep understanding of stakeholder requirement with strong leadership & change management skills.

• Proven track record of managing successful inter- and intracompany cooperation and solid customer relationships.

• Experience in working in international environments with different cultures and languages and managing stakeholders of varying management levels.

• Excellent spoken and written English language skills.

• Ability to travel internationally when required.

• Positive and opportunistic, Self-starter and proactive, takes ownership, and establishes good working relationships