Customer Engagement Executive

Job Title: Customer Engagement Executive (Hybrid)

Company: Peppy Cartel Private Limited

Location: New Delhi

Work Mode: Hybrid (3 days/week in office)

Compensation: As per market standard (Fixed) + Performance-Based Incentives

Experience Required: minimum 3 years in customer support, client interaction, or communication-based roles

About Peppy

Peppy is a bold, design-led consumer brand redefining how people experience personal care and well-being. We create high-quality, thoughtfully designed products that empower individuals to embrace comfort, confidence, and self-care. We're building a fresh, inclusive, and stigma-free space around modern wellness—and we're growing fast.

Role Overview

We're looking for a Customer Engagement Executive to be the voice of Peppy—supporting, guiding, and building meaningful relationships with our customers. This hybrid role includes both customer care and proactive communication, with the goal of ensuring every customer has a seamless and satisfying experience with us.

Key Responsibilities

• Handle incoming and outgoing communication with customers via phone, email, and chat
• Resolve queries related to orders, products, and general support in a friendly and helpful manner
• Proactively reach out to existing or interested customers to guide them on suitable products, usage, or offers
• Build trust and engagement through honest, value-driven conversations
• Maintain clear and organized records of customer interactions
• Share feedback with internal teams to continuously improve service quality
• Meet engagement goals tied to customer satisfaction and communication quality

What We're Looking For: 

• 1–2 years of experience in customer support, customer experience, or service-based roles
• Fluent in English and Hindi (spoken and written)
• Good communication skills and a patient, service-oriented attitude
• Comfort with basic tools (CRM, spreadsheets, email platforms)
• Ability to multitask and manage follow-ups without being aggressive
• Someone who enjoys helping people and creating smooth experiences—not selling for the sake of it

Note: Previous experience in sales will be given high preference during the selection process.

Work Arrangement

• Hybrid Model: Work from home with 3 days/week in-office attendance (schedule is flexible)

Why Peppy

• Join a growing brand focused on meaningful, stigma-free customer interactions
• Work in a young, energetic, and collaborative environment
• Get exposure to multiple aspects of customer experience and communication
• Transparent goals and genuine recognition of performance