Position: Customer Review & Engagement Executive
Location: Pune
Department: Customer Success / Sales Support
Employment Type: Full-time
About the Role
We are seeking an enthusiastic and target-driven Customer Review & Engagement Executive to connect with customers and encourage authentic product reviews on leading e-commerce marketplaces. The ideal candidate will possess strong communication skills, experience in customer calling or sales roles, and the ability to converse in regional languages.
Key Responsibilities
- Contact customers via phone to request genuine reviews on e-commerce platforms.
- Build rapport and engage customers in positive, meaningful conversations.
- Achieve daily, weekly, and monthly calling and review targets.
- Handle objections professionally and ensure smooth customer interactions.
- Maintain accurate call logs, feedback, and follow-up details in CRM systems.
- Utilize calling tools effectively to track outreach and performance.
- Collaborate with Sales and Customer Success teams to enhance customer satisfaction and review generation.
Requirements
- Proven experience in telecalling, telesales, or customer engagement roles.
- Strong verbal communication skills in English, Hindi, and at least one regional language (Southern language or Marathi).
- Hands-on experience with CRM and calling tools.
- Target-oriented mindset with a track record of meeting or exceeding goals.
- Strong persuasion, interpersonal, and time-management skills.
Preferred Qualifications
- Experience in E-commerce, Customer Service, or Online Reputation Management (ORM).
- Familiarity with online marketplaces such as Amazon, Flipkart, and Quick Commerce platforms.
- Positive attitude with a customer-first approach.
What We Offer
- Competitive salary with performance-based incentives.
- Career growth opportunities in a fast-growing organization.
- Supportive team environment with hands-on training.
- Exposure to e-commerce operations and customer engagement best practices.
