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Customer Delivery Specialist

Croma
Bengaluru
2-3 Years
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Job Description

Roles & Responsibilities:

Delivery Coordination

  • Coordinate and ensure timely delivery of products to customers.
  • Monitor delivery timelines, quality, and adherence to service standards.

Customer Support

  • Handle customer queries and resolve delivery-related issues efficiently.
  • Maintain high customer satisfaction and ensure a positive delivery experience.

Process Monitoring

  • Track delivery performance metrics and report any delays or issues.
  • Collaborate with internal teams to optimize delivery processes.

More Info

Job Type:
Permanent Job
Industry:
Retail Technology
Role:
Customer Service/Tech Support
Function:
Manufacturing/Engineering/R&D
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Croma

Croma, a brand of Infiniti Retail Ltd., a wholly-owned subsidiary of Tata Sons, is one of the first organised consumer durables and electronics retailers in India. With over 540 stores across 200-plus cities, the company continues to aggressively open new stores to expand its presence especially in suburban regions of metro cities along with tier-2 and tier-3 cities. Croma offers its customers a world-class ambience to shop both in-store and staged at www.croma.com and allows for a seamless ‘omni-channel’ shopping experience that lets a customer enjoy the best of both worlds. Through its deep integration with the Tata Neu ecosystem, the products from Croma are also available on the Tata Neu app. Croma has been featured among the 100 most valuable Indian brands in the 2024 Brand Finance India 100 report.

Job ID: 141932777

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Last Updated: 10-02-2026 11:54:17 AM
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