Customer Delight Executive

Job Description – Customer Delight Executive

Industry: Real Estate

Location: Coimbatore

Experience: Freshers to 2 years (preferred)

Key Requirements

• Language Proficiency: Excellent communication skills in English and the local language (Tamil).
• Presentable Appearance: Well-groomed, professional, and confident personality.
• Convincing Skills: Strong persuasion, negotiation, and customer-handling abilities.
• Customer Relationship Management: Build and maintain positive relationships with customers and homeowners.
• Customer Query Handling: Address customer queries, complaints, and concerns professionally and promptly.
• Post-Handover Support: Coordinate with internal teams to resolve customer issues related to apartment handover and modifications.
• Follow-up & Coordination: Regularly follow up with customers and ensure timely resolution of their concerns.
• Interpersonal Skills: Friendly attitude, patience, active listening, and a customer-focused approach.
• Documentation: Maintain customer feedback, complaint records, and follow-up updates.

Preferred Candidate Profile

• Strong interpersonal and customer service skills.
• Confident in face-to-face customer interactions.
• Good convincing and problem-solving abilities.
• Real estate or customer service experience will be an added advantage.
• Immediate joiners preferred.