This role sits within the Care team and is designed to build strong operational ownership, user empathy, and problem-solving capabilities over time.
Key Responsibilities
- You will begin by handling real user conversations and supporting operational workflows over email and phone, ensuring a high level of detail, tone, ownership, and judgment in every interaction.
- Within 6–12 months, you will gradually start owning smaller systems, identifying escalation patterns, and independently driving operational improvements.
- You will bring deep user insights and recurring signals back to the organization to influence policies, workflows, and user experience decisions.
- You will take ownership of one improvement project every quarter (in addition to daily tickets), identifying broken processes, operational gaps, or inefficiencies and helping resolve them.
- You will actively seek feedback, continuously learn, and demonstrate a strong willingness to grow.
- You will gain exposure to product knowledge, internal tools and frameworks, the Marrow exam ecosystem, writing and communication practices, dashboard interpretation, operational metrics, end-to-end project execution, and team ownership and leadership fundamentals.
About Company: Started in 2014, Marrow is India's largest medical education platform. Over 2 lakh students use Marrow every day to learn about medical concepts and prepare for exams. Marrow is the leading product from Neuroglia Health Private Limited, catering completely to the medical education industry. It is an e-learning product that helps doctors to prepare for their PG examinations through MCQ questions, question banks, test series, and video lectures. It is a B2C product and we generate revenue through online subscriptions.
Neuroglia Health Pvt. Ltd. (Subs of DailyRounds Inc.) is a 200+ member team of doctors, engineers, and business folks headquartered in Bangalore. We are part of the M3 Group, Japan (M3 INC 2413 Tokyo Stock Exchange).
