Summary
Position Summary
Customer
The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Manager
As an AI & Analytics Manager within CS&D, you will lead end-to-end AI/ML/GenAI programs that enhance client pricing, marketing, sales, products, and customer experience strategies. You will combine hands-on technical depth with strategic consulting and people leadership.
Work you'll do
- Lead AI/ML/GenAI Delivery & Solution Development Across CS&D
- Lead end-to-end AI/ML/GenAI initiatives across pricing optimization, segmentation, marketing effectiveness, personalization, demand forecasting, customer insights, and commercial analytics.
- Translate business objectives into analytical approaches and oversee the full lifecycle - data exploration, experimentation, modeling, validation, deployment, and adoption.
- Guide development of predictive models, clustering algorithms, recommendation systems, marketing/personalization models, optimization engines, and time-series forecasting.
- Lead development of NLP and LLM-based applications including RAG pipelines, prompt engineering, embeddings, fine-tuning, and agent-based systems.
- Ensure solutions meet standards of accuracy, fairness, interpretability, governance, and performance.
- Client & Stakeholder Leadership
- Liaison with onshore and client executives to understand requirements, shape workstreams, and jointly drive insight-to-action.
- Collaborate with senior leaders to translate complex analytical findings into clear business recommendations aligned to commercial outcomes.
- Support pre-sales, proposals, and client pursuits with solution design and thought leadership.
- Lead a High-Performing AI, Data Science & Engineering Team
- Lead, mentor, and grow teams of Data Scientists, ML Engineers, Data Engineers, and AI specialists.
- Drive best practices across model development, code quality, documentation, review processes, and deployment.
- Promote a collaborative, inclusive, high-performance culture that encourages innovation and continuous learning.
- AI Engineering, Data Engineering & MLOps Integration
- Oversee implementation of AI/ML/GenAI solutions using MLOps practices, CI/CD pipelines, automated retraining, monitoring, and governance.
- Partner with Data Engineering teams to build scalable architectures including Lakehouse environments, distributed computing, robust ETL/ELT pipelines, and real-time ingestion workflows using Databricks, PySpark, Kafka, Snowflake, and cloud-native services.
- Ensure seamless integration of analytical solutions into enterprise systems across Azure, AWS, and GCP.
- Market Intelligence & Advanced Commercial Insights
- Guide pricing analytics, elasticity modeling, margin optimization, and product affinity frameworks.
- Oversee segmentation, customer lifecycle modeling, campaign analytics, and marketing mix insights.
- Leverage market, competitive, and technology trends to inform commercial strategy recommendations.
- Practice Development & Eminence
- Develop proprietary accelerators, frameworks, and reusable assets for AI/ML/GenAI and commercial analytics.
- Contribute to firm eminence through thought leadership, internal capability-building, and mentoring of junior practitioners.
The team:
The
Customer Strategy & Design (CS&D) team is a core part of Deloitte's Customer portfolio, helping organizations reimagine customer engagement, drive growth, and enhance experiences across the lifecycle. We operate at the intersection of
strategy, design, and
digital transformation, bringing together strategists, designers, analysts, and industry experts.
We work with C-level leaders to tackle complex challengesfrom launching new ventures and redefining go-to-market strategies to shaping omnichannel experiences and driving marketing, sales, pricing, and service excellence. Our strength lies in delivering
executable strategies that balance long-term vision with practical implementation.
Partnering across industries, we ensure that our solutions deliver both
measurable impact and
meaningful customer outcomes, guiding clients from insight to execution.
Qualifications
Must Have Skills/Project Experience/Certifications:
- 10+ years of experience in AI/ML/Analytics/Data Science with demonstrated delivery of end-to-end AI & GenAI solutions.
- 5+ years of hands-on project leadership delivering AI/ML models into production environments.
- Proven experience managing and mentoring multi-disciplinary teams (typically 510 members).
- Strong Python and SQL expertise.
- Experience with deep learning, NLP, LLMs, and GenAI tools/frameworks.
- Working knowledge of cloud platforms and data engineering fundamentals.
Key Areas of Expertise
- AI & GenAI
- NLP, LLMs, embeddings, RAG pipelines, prompt engineering
- Fine-tuning, agent-based architecture, generative AI applications
- Advanced Analytics
- ML algorithms: XGBoost, Random Forest, SVM, Gradient Boosting, clustering, regression, time-series
- Pricing optimization, segmentation, MMM, elasticity, recommendation systems
- Data Engineering & MLOps
- ETL/ELT (PySpark, SQL, Databricks, Airflow, ADF, Snowflake)
- CI/CD, IaC, observability, distributed systems, scalable cloud architectures
- Cloud Platforms
- Azure, AWS, GCP, OpenAI, Nvidia ecosystem
- Visualization & Business Communication
- Tableau, Power BI, executive storytelling, commercial analytics translation
Good to Have Skills/Project Experience/Certifications:
- Experience designing commercial analytics solutions in domains such as Retail, Consumer, TMT, Life Sciences, Healthcare, Energy, or Industrial sectors.
- Exposure to global client interaction, particularly US-based teams.
Education:
- Master's degree in data science, AI/ML, Statistics, Engineering, Economics, or MBA with analytics concentration.
Location:
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 320531
