Customer Contracts specailist

Job Description – Legal Counsel (Customer Contracts & Commercial Agreements)

Job Summary

Responsible for reviewing, drafting, negotiating, and managing customer and vendor agreements while identifying and mitigating contractual, commercial, and operational risks. The role involves providing legal support across the contract lifecycle, partnering with business stakeholders, and ensuring organizational interests are protected through effective contract negotiations, risk management, and compliance oversight.

Key Responsibilities

• Draft, review, negotiate, and finalize customer contracts, vendor agreements, Letters of Intent (LOIs), commercial proposals, Non-Disclosure Agreements (NDAs), Master Service Agreements (MSAs), Statements of Work (SOWs), and other commercial contracts.
• Identify contractual, commercial, legal, and operational risks and recommend appropriate mitigation strategies.
• Provide legal mark-ups, redlines, and strategic inputs to protect business interests and minimize contractual exposure.
• Independently negotiate contractual and commercial terms with customers, vendors, and business partners.
• Work closely with internal stakeholders and external clients to structure, prepare, negotiate, and execute commercial agreements.
• Provide legal support for ongoing contract management activities and contractual obligations.
• Participate in contract discussions and negotiations with business teams, customers, vendors, and external legal counsels.
• Ensure contracts comply with applicable laws, regulations, and internal corporate policies.
• Review, negotiate, and manage IT Outsourcing Agreements, Technology Services Agreements, Software Licensing Agreements, Professional Services Agreements, and SaaS Agreements.
• Support contract interpretation, dispute resolution, and contractual escalation matters.
• Maintain contract documentation and support governance and compliance initiatives.
• Mentor and guide junior legal professionals on contract review, negotiation strategies, and risk assessment.

Key Skills

• Contract Drafting & Review
• Commercial Contract Negotiation
• Customer Contract Management
• Vendor Contract Management
• IT Outsourcing Contracts
• Technology, SaaS & Software Licensing Agreements
• Risk Assessment & Mitigation
• Legal Compliance & Contract Governance
• Master Service Agreements (MSA)
• Statements of Work (SOW)
• Service Level Agreements (SLA)
• Non-Disclosure Agreements (NDA)
• Commercial Law & Corporate Contracts
• Contract Interpretation & Dispute Resolution
• Stakeholder Management
• Vendor & Client Relationship Management
• External Counsel Coordination
• Team Leadership & Mentoring
• Strong Communication, Negotiation & Analytical Skills

Qualifications

• Bachelor's Degree in Law (LLB); LLM preferred.
• 5+ years of experience in contract management, commercial contracting, or corporate legal functions.
• Proven experience in independently negotiating customer-facing and vendor-facing agreements.
• Strong experience in IT Outsourcing Contracts and other technology-related agreements.
• Excellent drafting, negotiation, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.