Customer Consultant EBI

Job Description: Customer Consultant – EBI / AMC Sales

Position Title: Customer Consultant – EBI

Location: Ahmedabad

Experience Required: 8–10 Years

Industry Preference: HVAC / Building Services / AMC Sales

Job Summary

We are looking for an experienced Customer Consultant – EBI with a strong HVAC background and proven expertise in Annual Maintenance Contract (AMC) sales, spare parts sales, and demand service offerings. The role is focused on driving AMC business growth, especially in Chiller AMC sales.

Key Responsibilities:

Drive AMC sales for Chillers and other HVAC service offerings.

Generate new business through direct customer interactions, consultants, facility management companies, and channel partners.

Identify potential customers and convert non-contract customers into AMC clients.

Manage the complete sales cycle, including lead generation, site visits, proposal preparation, negotiations, and order closure.

Prepare AMC quotations, techno-commercial proposals, and contract renewals.

Build and maintain strong relationships with existing customers to ensure high renewal rates and customer satisfaction.

Coordinate with the service team for smooth execution of maintenance contracts.

Explore opportunities for repairs, retrofit projects, spare parts sales, and service upgrades.

Monitor competitor activities and market trends to identify new business opportunities.

Achieve monthly, quarterly, and annual sales targets.

Maintain CRM records, sales pipeline, forecasts, and MIS reports Required

Skills & Competencies

• Good Communication and negotiation skills
• Willing to travel extensively for generating new proactive business opportunities form the existing customer in the assigned market.
• Flexible to work as per customer and business requirements.

Preferred Candidate Profile

• 8–10 years of relevant experience in HVAC service sales / AMC sales / after-sales business development.