Customer Care Representative

TCS is conducting a Face to face interview on 10th October in Bengaluru. Apply only if you are available for the drive.

About the Role

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests around products as specified by the client. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.

Responsibilities

• Answers inquiries by clarifying desired information; researching, locating, and providing information
• Determines requirements by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Cross sell / OutCall to customers

Qualifications

• Education Requirements Graduates – 2024, 2025, 2026 Year of Passing
• Experience Requirements Fresher/ 0 - 6 months experience

Required Skills

• Basic Telephone Etiquettes and basic computer skills
• Ability to write, read and speak English to suit business need
• Agent should be able to communicate in English, Hindi
• Regional language proficiency as required
• Decision Making, numerical ability & logical reasoning
• Customer Focus and Being Attentive