Customer Care Representative

Customer Care Representative

A global pharmaceutical company building its India customer care hub

Location: Remote (India)

About the Company

A global pharmaceutical company is building its India customer care hub and has partnered with Flexiple to hire. You will support patients, providers, and partners with care and accuracy, where getting it right genuinely matters. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Customer Care Representative, you will handle queries with empathy and precision, follow defined processes carefully, and make sure every caller feels heard and helped.

Key Responsibilities

Care & Resolution

• Respond to queries across phone, email, and chat with empathy and clarity
• Follow defined processes and scripts accurately and consistently
• Resolve or route each query and follow up until it is closed

Compliance & Records

• Maintain accurate, compliant records of every interaction
• Escalate sensitive cases promptly and to the right team

Ideal Candidate Profile

• 1 to 5 years in customer care, support, or a contact-centre role
• Excellent written and spoken English with a calm, caring manner
• Strong attention to detail and respect for process and confidentiality
• A reliable remote-work setup and comfort with support tools

Preferred Qualifications

• Experience in healthcare, pharma, or a regulated industry
• Familiarity with CRM or helpdesk tools
• Comfort working to compliance and quality standards

What We Offer

• A customer care seat with a global pharmaceutical company's India hub
• Remote-friendly, pan-India hiring with long-term placement
• Meaningful work with strong process and training support
• One application considered for this and future matched roles

Hiring Process

HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit