Customer Care Professional

Company Description

Apollo AyurVAID Hospitals, an Apollo Hospitals group of companies, is a leading chain of hospitals and clinics providing Ayurveda based medical care. We are in the process of rapid scale-up and looking to expand its CRM team.

We are looking for smart individuals who have had at least 2-3 years of relevant experience in handling inbound and outbound calls and managing call data on a CRM tool.

This is an immediate requirement.

Job Description:

· Answer/Respond to inquiries received through Website, Phone calls and Web Chat

· Handle calls (inbound & outbound), respond to chats and emails addressing patient queries with highest quality standards.

· Work in a target oriented environment in accordance to pre-defined compliance processes & policies.

· Collect relevant details of the patient (data entry) and update the same in CRM platform.

· Provide relevant doctor information and book appointments accordingly.

· Co-ordinate with all the AyurVAID centers to ensure smooth execution of all the created appointments till closure.

· Ensure tracking & closure of all scheduled appointments.

· Ownership of all the assigned leads for timely action leading to Consultations.

· Manage and own set of patients for all follow-up consultations.

· Maintain customer satisfaction ratings based on explicit set criteria.

· Attend mandatory training sessions to stay updated on company policy changes.

Desired Candidate Profile:

· Preferably a Science Graduate

· Minimum 2 years of customer service experience (preferably in healthcare domain)

· Excellent interpersonal & communication skills

· Strong computer skills

· High level of professionalism

· Strong problem-solving abilities

· Candidates living within 10 km radius of JP Nagar and can join immediately preferred

Work Schedule:

· Office timings: 7am – 8pm (all days)

· Shift timings: 9 hours daily (6 days a week)- may be rotated

Job Types: Full-time, Permanent

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English, Hindi, Kannada, Malayalam/Tamil
• Work Location: J P Nagar 3rd Phase, Bangalore