Who Are We
Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.
Role Overview
We are looking for a Customer Care Executive who will serve as the primary point of contact for customers. The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint.
What You'll Do
- Greet and assist visitors or clients entering the office.
- Maintain a neat, pleasant reception area and office records.
- Respond to customer queries via phone, email, or chat.
- Handle front-desk queries and provide basic information about the company.
- Coordinate with the showroom manager and backend teams.
- Provide product or service information (e.g., EV bikes, booking status, servicing).
- Record and update customer details and complaints in CRM.
- Follow up with customers to ensure service completion and satisfaction.
- Handle polite escalation of complaints or feedback.
Who Can Apply
- Any graduate with 23 years of experience in customer-facing roles, including strong telecalling and call-handling experience; immediate joiners preferred.
- Excellent communication skills in English and Tamil.
- Proven experience in call handling, customer interaction, and front-desk/lobby management.
- Professional demeanor with a pleasant and hospitable personality.
- Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams.
- Basic computer proficiency, including MS Office; experience with CRM systems is an advantage.
- Automotive experience.
What's In It For You
- Opportunity to work in a fast-paced and dynamic environment.
- Opportunities for professional advancement as the company undergoes expansion.
- A culture that fosters collaboration and creativity within the team.
- Collaborate closely with seasoned experts in the field.
