Customer Care Executive
Job Location: Dehradun
Position: Customer Care Executive
Experience: 0-1 Yrs
Qualification
12th Pass/Graduates any.
Role description
- Advises present or prospective customers by answering incoming calls on a rotating basis;
- Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
- Influences customers to buy or retain product or service by following a prepared script to give product reference information.
- Documents transactions by completing forms and record logs.
- Maintains database by entering, verifying, and backing up data.
- Keeps equipment operational by following manufacturer's instructions and established
- Procedures; notifying team leader of needed repairs.
- Maintains operations by following policies and procedures; reporting needed changes.
- Maintains quality service by following organization standards.
- Maintains technical knowledge by attending educational workshops; reviewing publications.
- Contributes to team effort by accomplishing related results as needed.
Key Skills
- Persuasion, Telephone Sales, Customer Focus, Data Entry Skills, Selling to Customer Needs, Closing Skills, Telephone Skills, Organization, Energy Level, Persistence, Product Knowledge
Good to Have
- Must have their own vehicle.
General Traits
The incumbent should display following traits
- Must be a team player
- Good analytical and problem solving skills.
- Must possess good communication skills; written and oral
- Self-motivated individual who can lead the team by example and can take initiatives.
Salary: Up to 1.2 Lakh per annum
