Customer Care Executive/ Voice Process/ Invound

Key Responsibilities

Customer Support

• Handle inbound international customer calls professionally
• Provide accurate and timely resolutions to customer queries
• Ensure high levels of customer satisfaction

Process & Compliance

• Adhere to defined BPO processes and quality standards
• Maintain accurate records of all customer interactions

Shift & Work Schedule

• 5 days working in rotational shifts
• 2 rotational weekly offs