Company Description
TP is a global leader in the digital business services market, formerly known as Teleperformance for over 47 years. In the era of AI, TP has evolved to offer sharper, modern, and empathetic solutions to meet the dynamic needs of businesses. Our organization is dedicated to delivering intelligent, future-ready services with an emphasis on innovation and customer centricity. TP is committed to supporting businesses worldwide with superior-quality services and exceptional experiences.
Role Description
The Customer Care Executive is a full-time, on-site role located in Indore. The role involves addressing customer inquiries, providing excellent support, ensuring customer satisfaction, and resolving issues effectively. This position also includes promoting and upselling services/products when applicable, maintaining professionalism in all communications, and adhering to company standards. The Customer Care Executive will act as the primary point of contact for customers, fostering positive relationships through exceptional service and clear communication.
Qualifications
- Proficiency in Customer Support, Customer Satisfaction, and Customer Service
- Strong Communication skills, including verbal and written
- Experience or ability in Sales and upselling techniques
- Excellent problem-solving and interpersonal skills
- Ability to work effectively in a fast-paced, on-site environment
- Minimum high school diploma or equivalent; higher education is a plus
- Prior experience in customer care or similar roles is preferred
