Customer Care Executive

Customer Care Executive – BPO

Location: Jaipur, Rajasthan

Job Type: Full-time

Shift: Rotational shifts / rotational week-offs

Experience: Freshers & experienced candidates

Key Responsibilities:

• Handle customer queries through calls, emails, or chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate customer information and update records.
• Follow company policies, processes, and quality standards.
• Achieve daily/weekly/monthly performance targets.
• Escalate complex issues to the concerned team when required.
• Maintain professional communication and customer satisfaction.

Eligibility:

• Minimum 12th pass / Graduate preferred.
• Good communication skills in Hindi and English.
• Basic computer knowledge.
• Comfortable working in rotational shifts, including night shifts if required.
• Freshers can apply; BPO/customer-service experience is an advantage.

Skills Required:

• Good verbal and written communication
• Customer handling
• Problem-solving
• Basic MS Office/computer skills
• Ability to work under targets and in a team