Customer Care Executive

WE ARE HIRING!

Position: Customer Care Associate

Company: Hopscotch

Location: Dadar, Mumbai

Note - English coomunication skill is require

Job Responsibilities

• Handle customer calls and resolve queries related to products, services, orders, and complaints.
• Provide accurate product and service information.
• Process orders, cancellations, and customer requests.
• Maintain customer interaction records and follow up on unresolved issues.
• Escalate complex complaints to the relevant department.
• Achieve assigned KPIs and maintain high customer satisfaction.

Eligibility Criteria

• Minimum 2 years of voice process experience.
• Graduates preferred; undergraduates can also apply.
• Excellent spoken and written English.
• Strong communication, listening, and problem-solving skills.
• Customer-centric attitude and ability to work in rotational shifts.
• Candidates residing between Virar and Thane are eligible.

Work Details

• Shift window: 9:00 AM–9:00 PM (rotational shifts).
• Working hours: 9 hours per day, including a 1-hour break.
• One weekly off.

Salary & Benefits

• Salary: Up to 35,000 in-hand.
• Monthly incentives up to 5,000.
• PF and health insurance.
• Overtime opportunities available.

Interested candidates can share their updated resumes.