We are seeking a dedicated and enthusiastic Customer Support Executive to join our dynamic travel team. The ideal candidate will be passionate about travel and committed to providing exceptional service to our customers. You will be the first point of contact for customers, assisting them with inquiries, bookings, and problem resolution.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers with booking tours, hotels, entry tickets, resorts.
- Provide detailed information about travel packages, destinations, and services.
- Resolve customer issues and complaints effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless service delivery.
- Stay updated on travel regulations, industry trends, and company offerings.
Qualifications:
- Previous experience in customer service, preferably in the travel industry.
- Strong communication skills in Telugu, English; proficiency in Hindi is a plus.
- Ability to work in a fast paced environment.
- Familiarity with booking systems and travel software is advantageous.
