Customer Care Executive

Job Summary

Are you passionate about delivering exceptional customer service At Cafe Desire, we believe that every customer interaction is an opportunity to create a delightful experience. As a Customer Care Executive, you will be the voice of our brand, ensuring our customers feel valued, heard, and satisfied. If you have a knack for problem-solving and a warm, engaging personality, this is the perfect role for you!

Key Responsibilities

1. Handle inbound and outbound customer queries with professionalism and empathy.
2. Address and resolve customer complaints promptly, ensuring 100% satisfaction.
3. Guide customers on product usage, troubleshooting, and service requests.
4. Calling our existing customers and taking feedback on our products and services.
5. Maintain accurate records of interactions and transactions in the system.
6. Follow up with customers to ensure issues are fully resolved.
7. Collaborate with internal teams to improve customer support and service efficiency.
8. Ensure a positive and engaging customer experience with every interaction.
9. Identify customer needs and suggest suitable products or solutions.
10. Meet or exceed performance metrics, including response time and resolution rates.

Requirements

1. Minimum 1 year of experience in Customer Care/Hospitality.
2. Immediate joiners preferred (or serving notice period).
3. Strong verbal and written communication skills in English, Hindi, and Telugu (preferred).
4. Ability to handle pressure and resolve issues with patience and professionalism.
5. Proficiency in CRM tools and basic computer applications.
6. A positive, customer-first attitude with problem-solving skills.
7. Strong listening and interpersonal skills to build rapport with customers.
8. A commitment to ensuring customer delight and brand loyalty.

Why Join Caf Desire

A Culture of Growth: We believe in nurturing talent and providing continuous learning opportunities. Whether it's skill enhancement, career progression, or leadership development, we empower our employees to reach their full potential.

Work with a Market Leader: Caf Desire is a trusted name in the beverage vending industry, serving thousands of customers across industries. By joining us, you become a part of a brand that is respected, innovative, and growing rapidly.

Recognition & Rewards: We celebrate our employees achievements, big and small. Our performance-driven culture ensures that your hard work is recognized and rewarded.

A Supportive Team: We foster a collaborative and positive work environment where teamwork, respect, and mutual support are at the core of our success.

Bringing Joy in Every Sip: As part of Caf Desire, you'll contribute to enhancing workplace experiences for countless businesses by delivering high-quality products and excellent customer service.

Career Growth Opportunities: We don't just offer jobs; we offer careers! If you're looking for stability, career advancement, and a company that values your ambitions, you've come to the right place.

Be Part of Something Bigger: Join Caf Desire and be part of a mission to redefine the way people enjoy their beverages, one cup at a time!

About the Company

Radiant Consumer Appliances Pvt. Ltd., the parent company of Caf Desire, is a leader in the hot beverage vending industry, offering state-of-the-art coffee and tea vending machines along with premium-quality premixes. Since our inception, we have been revolutionizing workplaces by providing hassle-free, on-demand beverages that keep businesses running smoothly.

With a strong presence across India and expanding globally, Caf Desire is known for its commitment to quality, innovation, and customer satisfaction. Our customers range from small businesses to large enterprises, and our goal is to deliver joy in every sip.

We are not just a brand; we are a community of passionate individuals dedicated to creating delightful customer experiences. If you're looking for a career where your skills and enthusiasm will be valued, this is the place for you!