Customer Care Executive

Company Name: Purple United Sales Pvt Ltd

Location: Tower 2, Ground Floor, Candor Tech Space, Plot No. 20 & 21, Sector-135,

Noida, Uttar Pradesh – 201304

Position: Customer Care Executive

Salary: Best in Industry

Email Id: [Confidential Information]

Job Summary:

The Customer Care Executive is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring a positive experience at every touchpoint. This role plays a key part in building long-term relationships with customers, maintaining brand reputation, and supporting business retention and growth.

 Key Responsibilities:

·        Handle customer inquiries via phone, email, chat, or social media in a professional and timely manner.

·        Provide accurate information about products, services, and company policies.

·        Resolve customer complaints and issues efficiently, ensuring a satisfactory outcome.

·        Record all interactions and feedback in the customer service system or CRM platform.

·        Coordinate with internal departments (E commerce, Marketing, Logistics, etc.) to address complex issues.

·        Follow up with customers to ensure problem resolution and satisfaction.

·        Maintain a deep understanding of company products, processes, and promotions.

·        Support customer retention efforts through empathy, active listening, and proactive communication.

Skills & Qualifications:

·        Bachelor's degree in business administration, Communications, or a related field (preferred).

·        1–3 years of experience in customer service, call centre operations, or client relations.

·        Excellent verbal and written communication skills.

·        Strong problem-solving and conflict-resolution abilities.

·        Patience, empathy, and a customer-first attitude.

·        Proficiency in MS Office and familiarity with CRM or ticketing software (e.g., Zendesk, Freshdesk, Salesforce).

·        Ability to work in a fast-paced environment and handle multiple tasks.