Description
We are seeking a dedicated Customer Care Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role is perfect for freshers/entry-level candidates looking to start their career in customer service.
Responsibilities
- Handle customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to customers.
- Resolve customer issues and complaints efficiently and effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Follow up with customers to ensure their issues are resolved to satisfaction.
- Assist in training new team members as required.
Skills and Qualifications
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving skills and the ability to think on your feet.
- Basic computer skills and familiarity with customer service software or CRM systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong interpersonal skills and a customer-focused attitude.
- Flexibility to work in shifts, including weekends and holidays.
