Job Description
Mail:- [Confidential Information]
Responsibilities
Handle incoming customer inquiries and provide accurate and timely responsesResolve customer complaints or issues in a professional and efficient mannerEnsure customer satisfaction by identifying and addressing their needs and concernsMaintain customer records and update the relevant information in the CRM systemCollaborate with other departments to resolve complex customer problemsFollow up with customers to ensure their issues are fully resolvedUpsell products or services to customers when appropriateProvide feedback to management regarding customer trends and concernsMaintain high standards of professionalism, empathy, and patience in all customer interactionsQualificationsHigh school diploma or equivalent qualificationPrevious experience in a customer service or call center role is preferredStrong communication skills, both verbal and writtenExcellent problem-solving and decision-making abilitiesAbility to work in a fast-paced and dynamic environmentGood knowledge of customer management software and MS OfficeAbility to empathize with customers and provide personalized assistanceFlexibility to work in shifts, including weekends and holidaysSkillsEffective communicationCustomer service orientationProblem-solvingActive listeningEmpathyAttention to detailTime managementFlexibilityConflict resolutionComputer literacy
