customer Care executive

Onactive Consulting

Jaipur

0-1 Years

Save

Posted a month ago
Over 50 applicants

Quick Apply

Job Description

Role Responsibilities:

Respond to customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services.
Handle customer complaints effectively and professionally.
Document customer interactions and feedback in the system.
Assist customers with technical issues and troubleshooting.
Follow up on pending inquiries and ensure timely resolution.
Maintain a high level of professionalism and courtesy.
Work collaboratively with the team to enhance service delivery.
Identify and escalate complex issues to the management.
Participate in regular training sessions to improve service skills.
Contribute to policy updates and process improvements.
Assist in maintaining department metrics and performance goals.
Stay updated with product knowledge and services offered.
Provide feedback to enhance the customer service process.
Engage in promotional activities and customer satisfaction surveys.

Qualifications:

High school diploma or equivalent; bachelor s degree preferred.
Proven experience in customer service or related field.
Strong verbal and written communication skills.
Ability to operate in a fast-paced environment.
Familiarity with CRM software and data entry processes.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Excellent time management and organizational skills.
Team-oriented with a collaborative mindset.
Ability to adapt to changing situations and customer needs.
Knowledge of conflict resolution strategies.
Ability to multitask and prioritize workload effectively.
Willingness to engage in continuous learning and skills development.
Strong technical aptitude for assisting customers.
Fluency in English; proficiency in additional languages is a plus.
Customer-focused attitude with a passion for helping others.
Availability to work flexible hours, including weekends.

More Info

Job Type:

Permanent Job

Industry:

Consulting

Role:

Customer Service /Tech Support

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Onactive Consulting

At OnActive, we are dedicated to empowering businesses to achieve operational excellence. We are a leading business solutions provider, offering a comprehensive suite of services designed to streamline processes, enhance communication, and drive growth. Our expertise spans critical business functions, ensuring that our clients in India and beyond receive tailored solutions that deliver measurable results. Services: 1. EPBX in Healthcare: Providing advanced EPBX and cloud telephony solutions specifically designed for the healthcare sector. Our systems enhance patient communication, streamline appointment scheduling, and ensure seamless connectivity for hospitals, clinics, and diagnostic centers. 2. TeleCRM: We enable businesses to manage leads effectively, automate calling processes, and gain valuable insights through comprehensive analytics and reporting, ultimately driving sales productivity. 3. Product Development - Our expert team develops HRMS - from recruitment and onboarding to payroll management and performance tracking, our HRMS solutions are designed to improve efficiency and employee engagement. 4. Recruitments and Consultants: ur dedicated recruitment and consulting services connect you with top-tier professionals across various industries. We offer end-to-end talent acquisition, manpower solutions, and strategic HR consulting to build high-performing teams. 5. Digital Marketing: Amplify your online presence and generate qualified leads with our data-driven digital marketing strategies. We offer a full spectrum of services, including Search Engine Optimization (SEO), Social Media Marketing (SMM), Pay-Per-Click (PPC) advertising, and content marketing, to help you achieve your business objectives. Why Choose OnActive 1. Integrated Solutions 2. Industry Expertise 3. Client-Centric Approach

Job ID: 122335015

Jobs by Skill - IT