Customer Care Executive

2-4 Years

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Job Description

Customer Interaction: Communicate with customers via phone and email to address inquiries, complaints, or service-related issues.
Support Initiatives: Provide hands-on support for customer care activities, ensuring prompt and effective resolution of customer concerns.
Cross-Selling & Up-Selling: Identify opportunities to promote additional products or services during customer interactions.
Performance Tracking: Monitor and track key customer service metrics to evaluate the efficiency and quality of support provided.
Data Capture: Accurately document customer interactions, feedback, and service issues in the system for future reference and improvement.
Customer Satisfaction: Work consistently to ensure high levels of customer satisfaction and retention through quality service.