Customer Care Executive

Walk in Drive held at Mphasis Mangalore for a Voice process. Interested candidate please attend the walk in drive on the below address

Interview date: From 26th Nov to 5th of December 2025

Interview time: 10.30 am to 5pm

Job Description

Job Title: Customer Support Officer - BPO

Work Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (Work from office)

Shift time: M-F (6.30 PM to 3.30 am and 7.30 pm to 4.30 am shift must be flexible for both shift) Two ways cabs available uptill 25 kms from office location (Night shifts only)

Role & responsibilities

• Respond to customer queries via inbound/outbound calls and emails within defined SLAs
• Record interaction using client system with proper classification
• Refer Knowledge base and perform task as per defined process
• Follow up and closure of interactions to ensure customer satisfaction
• Passionate about customer service
• Comfortable with Rotational shifts, extended working hours and weekly offs.
• Candidate should clear the V&A and online typing tests

Preferred candidate profile

• Operating the computer- Intermediate
• MS Office - Intermediate
• Avaya/Phone Operating skills Beginner
• Fluent in Spoken and written English with effective Business Communication
• Communication in neutral accent over phone
• Active listening and probing skills
• Basic knowledge of Insurance
• Graduate freshers with excellent communication skills
• Analytical skills