Customer Care Executive

Role Description The Customer Care Executive is a full-time, on-site role based in Jaipur, responsible for managing customer interactions across phone, email, and messaging channels. Daily tasks include responding to inquiries, resolving issues, processing orders, and providing product information with accuracy and empathy. The role involves maintaining detailed records of customer communications, following up on open cases, and coordinating with sales, operations, and logistics teams to ensure timely deliveries and high service standards. The Executive will also gather customer feedback, support post-sales service, and contribute to improving customer experience processes. This position requires a professional demeanor, a solutions-focused mindset, and consistent adherence to company policies and quality standards.

Qualifications

• Excellent Communication skills, both verbal and written, with the ability to handle queries clearly and professionally.
• Basic Sales skills, with the ability to suggest suitable products, handle upselling or cross-selling, and support order completion.
• Ability to manage multiple customer interactions, prioritize tasks, and work effectively in a fast-paced, on-site environment.
• Strong problem-solving abilities, patience, and a customer-first attitude when handling complaints or complex issues.
• Previous experience in customer care, retail, or service-oriented roles is preferred but not mandatory.