Customer Care Executive

We are looking for a Customer Care Executive to support our US-based clients. The role involves handling inbound and outbound customer interactions, resolving queries, and ensuring a seamless customer experience across phone, email, and chat channels. The ideal candidate should have excellent English communication skills, adaptability to night shifts, and a customer-first mindset.

Key Responsibilities

• Manage inbound and outbound calls, emails, and chats for US customers.
• Provide accurate information about products, services, and company policies.
• Document customer interactions, feedback, and resolutions in CRM systems.
• Collaborate with team members to improve processes and enhance customer experience.

Required Skills & Qualifications

• Graduate in any stream (mandatory).
• Excellent verbal and written communication skills in English.
• Prior experience in international customer service, BPO, or call center preferred.
• Proficiency in MS Office and CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and customer-centric approach.
• Willingness to work in rotational and night shifts.

Competencies

• Empathy and patience in dealing with customers.
• Active listening and clear articulation.
• Adaptability to diverse customer personalities and situations.

Shift- Rotational

Cab- Available