Customer Care Executive

Jaipur Morni is a growing D2C fashion brand operating through our own website, marketplaces, and a factory retail/wholesale store. We are looking for a Customer Experience & CRM Executive who can manage customer interactions across our online and offline channels while ensuring every customer journey is properly tracked and followed up.

• Handle all customer queries received through the website and customer communication channels.
• Follow up on abandoned carts and incomplete checkouts to assist customers in completing their purchases.
• Assist customers with product selection, sizing, styling, and product-related queries.
• Handle return, exchange, refund, and exception cases with proper coordination and follow-up.
• Maintain a high standard of customer experience and ensure timely resolution of issues.
• Handle customers physically at our factory retail store and assist them with their purchases.
• Use Shopify, eShipz, Shopflo, and other operational tools to manage customer and order-related activities.
• Fetch, export, and maintain order sheets and customer data accurately.
• Maintain proper records of customer interactions, issues, resolutions, and follow-ups so that the complete customer journey is mapped and documented.
• Coordinate with internal teams such as dispatch, warehouse, production, and accounts whenever required for customer resolution.
• Identify recurring customer issues and communicate insights to the relevant teams.

• Excellent verbal and written communication skills.
• Strong customer-handling and problem-solving abilities.
• Comfortable speaking to customers over calls as well as in person.
• Tech-friendly and comfortable working with multiple software/tools.
• Basic familiarity with Shopify, eShip, and Shopflo is preferred. Training will be provided.
• Good understanding of Excel/Google Sheets and data management.
• Highly organised and detail-oriented, with a strong focus on maintaining accurate customer and order records.
• Ability to multitask and manage multiple customer cases simultaneously.
• Prior experience in D2C, fashion, e-commerce, retail, or customer experience will be an advantage.

Jaipur – Factory & Retail Store

• Full-Time | Customer Experience & CRM