Hiring: Customer Service Executive – International Voice Process

Job Type: Full Time | Work From Office

Location: Malad, Mumbai

Industry: International BPO / Customer Service

Job Overview

We are hiring Customer Service Executives for multiple International Voice Processes. Candidates with relevant international BPO voice experience and excellent English communication skills are encouraged to apply.

Available Processes

AUS Tech Voice Process

Salary: Up to ₹6.5 LPA CTC

• In-hand: ₹41,380/month
• During training, including training allowance: ₹44,005/month
• Post training, including variable pay: ₹46,630/month

Eligibility:

• Minimum 6 months of International Voice Process experience is mandatory
• Excellent English communication skills
• Salary will depend on last drawn salary, relevant experience, and interview performance

UK Customer Service / Complaints Process

Candidates with 1+ year experience:

• CTC: ₹5.5 LPA
• In-hand: ₹36,100/month
• During training: ₹38,392/month
• Post training, including variable pay: ₹40,683/month
• Uncapped incentives available

Candidates with 6–11 months experience:

• CTC: ₹5 LPA
• In-hand: ₹32,800/month
• During training: ₹34,883/month
• Post training, including variable pay: ₹36,967/month
• Uncapped incentives available

Eligibility:

• Minimum 6 months relevant experience
• International BPO / Voice Process experience preferred
• Excellent English communication skills
• Strong customer-handling and complaint-resolution skills

Canadian Telecom Process

Salary: Up to ₹6.5 LPA

• In-hand: Up to ₹44,655/month
• No joining bonus
• Salary based on last drawn salary

Shift: Canadian shifts, between 6:00 PM and 11:00 AM

Eligibility:

• International Voice Process experience is mandatory
• Excellent English communication skills
• Customer service / Telecom experience preferred
• Salary based on last drawn salary and interview performance

Key Responsibilities

• Handle customer calls for international processes
• Resolve customer queries, complaints, and service-related issues
• Provide accurate information and appropriate solutions
• Deliver excellent customer service and maintain quality standards
• Achieve process-specific productivity and performance targets
• Maintain accurate customer records and call documentation

Required Skills

• Excellent English Communication
• International Voice Process
• International BPO Experience
• Customer Service
• Customer Handling
• Complaint Resolution
• Problem Solving
• Good Interpersonal Skills

Important Information

• Candidates must meet the experience criteria for the respective process.
• Salary is subject to relevant experience, last drawn salary, and interview performance.
• Candidates must be within the applicable hiring zone.
• No nodal point facility is available for the Canadian Telecom process.
• Relevant employment documents may be required for verification.

Note: For Highest Package Of Salary 18 Months Experience is Required.

To Apply: Share your CV at 9370951946 - Sakshi

or Email your CV at [Confidential Information]