Customer Care Executive (International Voice -Only)

Customer Interaction:

• Handle inbound and outbound calls for international customers, providing prompt and accurate assistance.

Query Resolution:

• Understand customer issues and deliver appropriate solutions while maintaining empathy and professionalism.

Customer Satisfaction:

• Ensure a high level of customer satisfaction by delivering service excellence and following communication best practices.

Call Documentation:

• Maintain detailed call logs and adhere to standard operating procedures during and after each interaction.

Eligibility Criteria:

Education:

• Any Graduate or Undergraduate is eligible to apply.

Experience:

• Open to freshers and candidates with up to 2 years of relevant experience in a customer support or voice process role.

Skills:

• Excellent English communication skills, both verbal and written.
• Basic computer literacy and typing skills.

Work Requirements:

• Willingness to work in rotational shifts, including night shifts, as per business needs.