Customer Care Executive/ Inbound Process/ BPO

Key Responsibilities

• Handle inbound and/or outbound international voice calls professionally
• Resolve customer queries and provide accurate information in a timely manner
• Maintain a high level of customer satisfaction and service quality
• Follow process guidelines and adhere to quality and compliance standards
• Document call details and customer interactions accurately in the system
• Meet performance metrics related to productivity, quality, and attendance
• Adapt to rotational shifts with rotational weekly offs

Eligibility Criteria

• Graduate freshers are eligible to apply
• Experienced graduates and experienced undergraduates can apply
• Prior experience in international voice process is an added advantage
• Excellent verbal communication skills in English are mandatory
• Willingness to work in rotational shifts and rotational offs

Work Schedule

• 5 days working
• Rotational shifts
• Rotational weekly offs

Benefits & Perks

• Both-side cab facility provided
• Opportunity to work with international clients
• Professional work environment and learning exposure