We are seeking a dedicated and customer-focused Customer Care Executive to join our team in India. The ideal candidate will have a proven track record in delivering exceptional customer service and will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Handle customer inquiries and complaints via phone, email, or chat in a professional manner.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Manage customer accounts and ensure customer satisfaction throughout their journey.
- Follow communication procedures, guidelines, and policies to ensure quality service.
- Collaborate with other team members and departments to resolve customer issues effectively.
Skills and Qualifications
- 2-4 years of experience in customer service or related fields.
- Strong verbal and written communication skills in English and local languages.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to handle stressful situations and maintain a positive attitude.
- Strong problem-solving skills and attention to detail.
