Customer Care Executive

Location: Erode, Tamil Nadu

About Us:

At Deyga, we are passionate about creating natural, sustainable, and effective personal care products that are trusted by millions. With our growing community across India and beyond, we are looking for a Customer Care Executive who can represent our brand voice with empathy, clarity, and confidence.

Role & Responsibilities:

• Handle customer queries via phone, email, chat, and social platforms with professionalism.
• Provide accurate product information, usage guidance, and order-related support.
• Build strong rapport with customers by ensuring a positive and personalized experience.
• Record and escalate customer concerns to the relevant team when needed.
• Maintain timely follow-ups and ensure complete customer satisfaction.
• Collaborate with internal teams (operations, marketing, and logistics) to resolve issues quickly.

Requirements:

• Fluency in English is a must. Proficiency in other languages will be an added advantage.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, patience, and problem-solving skills.
• Basic computer knowledge (email, CRM tools, MS Office).

Preferred Profile:

• Customer-oriented mindset with a passion for helping people.
• Prior experience in customer service is a plus (but freshers are welcome).

Drop your resume to [Confidential Information] mail address.