Job Description
As a Customer Care Executive, you will be the voice of the company, representing with professionalism and a customer-centric approach. Your role is crucial in maintaining positive customer relationships and driving business growth. You will be responsible for handling a high volume of customer interactions, providing accurate and timely responses, and ensuring a seamless customer experience.
Responsibilities
- Act as the primary point of contact for customers, handling inquiries, complaints, and providing information via phone, email, and chat.
- Maintain a high level of customer satisfaction by promptly addressing and resolving customer issues.
- Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
- Efficiently manage and prioritize a high volume of customer interactions to ensure timely responses.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues.
- Maintain a thorough understanding of company policies and procedures to provide accurate guidance to customers.
- Actively listen to customer feedback and suggestions, and communicate them to the relevant teams for improvement.
- Ensure data privacy and security by adhering to company policies and guidelines when handling customer information.
- Continuously improve customer service processes and suggest innovative solutions to enhance the overall customer experience.
Qualifications
- A high school diploma or equivalent is required, with a preference for a college degree in a related field.
- Minimum 0-2 years of experience in a customer service role, preferably in a BFSI (Banking, Financial Services, and Insurance) industry.
- Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers and colleagues.
- Strong problem-solving and analytical skills, with the ability to make sound decisions and provide creative solutions.
- Proficiency in using customer relationship management (CRM) systems and other relevant software tools.
- Ability to work in a fast-paced, dynamic environment, managing multiple tasks and priorities.
- Excellent time management and organizational skills, with the ability to meet deadlines.
- A customer-centric mindset, with a passion for delivering exceptional service and a positive attitude.
- Willingness to continuously learn and adapt to new technologies and industry trends.
- Fluency in English is mandatory, with proficiency in additional languages being an advantage.
Languages to speak
- English, Tamil – Salary – Rs14000/-
- Malayalam - Salary – Rs.16000 to 17000/-
- Hindi – Salary – Rs.17000 to 18000/-
Experience – 0- 6 months in any industry
Qualification – 10th/12th/Graduate
Note -Rotational shift and Rotational Week off
Job location – Chennai (Velachery)
Immediate joiner required
