Customer Care Executive (Chat/Email support)

• Positions- 10
• Salary- 5.9 LPA CTC
• US shifts
• Job Shifts- Rotational
• Cabs available/5 days working/Food Available.
• Immediate to 15 days
• First Interview Virtual/ Second Final Interview is Walkin

JOB DESCRIPTION

This role is for staff augmentation support and resources will be assisting non-core activities

As a Customer Service Entry-Ops, you'll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You'll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You'll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You'll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You'll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-channel environment (e-mails, phone calls, chat, letters & other non guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.

About you:

· Bachelor's Degree from an Accredited University.

· 2 to 3 years of previous customer service experience, preferably in Chat/E-mail environment.

· Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style

· Excellent verbal and written communication skills, including listening and negotiating.

· Experience dealing with escalated guest complaints

· Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues

· Openness to work in rotational shifts across 24/7, working in US time zones in a hybrid / In Office setup

· Demonstrates readiness to excel in high-pressure environments, ensuring optimal utilization.

Good to have:

· US cultural awareness, Previous experience working for US processes