Customer Care Executive

Channelplay

Lucknow

0-2 Years

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Posted a month ago
Over 100 applicants

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Job Description

Respond to customer queries and issues via phone, email, and chat in a timely and professional manner.
Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
Escalate complex issues to the appropriate department and follow up for resolution.
Log all interactions in the CRM system and maintain updated records.
Ensure high levels of customer satisfaction by delivering prompt and empathetic service.
Adhere to internal processes, SOPs, and quality standards.
Support internal teams or departments with helpdesk-related tasks when needed.

More Info

Job Type:

Permanent Job

Industry:

Advertising

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Channelplay

Channelplay is one of India's leading channel management organizations providing a full range of services designed to help our clients sell better from their retail and other channels. Our Sales force outsourcing vertical and Sales Training vertical ensure the availability of appropriate human resources for selling, our Visual Merchandising and Loyalty Programs help us create effective and motivated retail environments and our Mystery Shopping and Market Research services help measure performance and drive improvements. With over 8000 employees across 300 cities & over 100 bluechip customers, our solutions deliver proven value to some of the world's most demanding customers.

Job ID: 121348041

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