Customer Care Executive(Call Center)

Digitide Solutions Limited

1-3 Years

Mohali

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Posted 8 hours ago
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Job Description

Description

We are seeking a Customer Care Executive to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and issues are addressed promptly and effectively.

Responsibilities

Handle customer inquiries via phone, email, and chat in a professional manner.
Resolve customer complaints and issues effectively and efficiently.
Provide accurate information about products and services to customers.
Document all customer interactions in the CRM system.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Collaborate with team members and other departments to improve customer service processes.

Skills and Qualifications

1-3 years of experience in a call center or customer service role.
Excellent verbal and written communication skills in English and Hindi.
Strong problem-solving skills and the ability to think quickly under pressure.
Proficiency in using CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong interpersonal skills and a customer-centric approach.

Spotlight

Cafeteria, Recreational activities, Maternity leaves, Paternity leaves, Annual leaves, Rewards & recognition, Retirement benefits, Health & insurance, Health insurance, Life insurance, Mental health wellbeing

Education

Bachelor Of Technology (B.Tech/B.E), Masters in Technology (M.Tech/M.E), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelor of Applied Science (BAS), Master OF Business Administration (M.B.A), Bachelor of Arts (B.A), PGDM, Post Graduate Programme in Management for Executives (PGPX), Bachelor of Commerce (B.Com), Bachelor of Business Administration (B.B.A), Post Graduate Diploma in Computer Applications (PGDCA), Bachelor of Social Work (B.S.W), PGP, Bachelor of Music, Master of Public Administration (MPA), Bachelor of Education (B.Ed), Master of Library & Information Science (MLIS), Bachelor in Hotel Management (B.H.M), Master in Computer Application (M.C.A), Associate of Arts, Doctor of Business Administration (DBA), Bachelor Of Computer Application (B.C.A)