We are seeking a proactive Customer Care Executive to serve as the primary point of contact for our customers. You will be responsible for managing a wide range of customer interactions, from handling inquiries and resolving complaints to conducting satisfaction surveys. This role requires strong communication skills and a positive attitude to ensure a desirable and shareable experience for every customer.
Roles & Responsibilities:
- Conduct customer satisfaction surveys to identify areas for service improvement.
- Handle incoming customer phone calls and divert them to the relevant department for advanced query resolution.
- Manage customer issues and provide easy-to-follow solutions.
- Handle customer concerns and complaints in a timely manner.
- Manage the payment and delivery of customer orders.
- Help customers choose the right product based on their requirements and budget.
- Inform customers about upcoming promotions or deals.
- Establish a positive rapport with all clients and customers, both in person and over the phone.
- Form reports based on customer satisfaction statistics to help the team develop new skills.
- Fix appointments based on the availability of customers and clients.
- Interact with customers to ensure they have a desirable and shareable experience.
Skills Required:
- Strong communication skills, both verbal and written, for interacting with customers via phone, email, and social media.
- Ability to handle customer issues and provide effective solutions.
- Excellent problem-solving skills to manage complaints and concerns in a timely manner.
- Strong organizational skills to manage appointments, payments, and deliveries.
- Customer-focused mindset with a positive and helpful attitude.
- Experience with conducting customer satisfaction surveys and generating reports.
QUALIFICATION:
- Bachelor's degree in a relevant field or equivalent practical experience.
